Great, asked for a broom to sweep trailer they said they'll take care of it a no additional charge.
ERNIE S
Rock And Sons Rentals LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in La Grande, OR 97850
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Rental was amazing as always. I did exit out of the return process page to submit the pictures of the outside and inside but I took some please reach out if anything. Thank you!
ELSA AThere was no rubber mat in bottom so load shifted terribly.
HERBERT HThings that could be improved: 1) I made a reservation online, which was not initially registered by the dealer location in La Grande, OR. I had to phone them to confirm my reservation & dates and that a truck & tow dolly would be available. 2) I was told that the 10' truck that I had requested for reservation my was not available. I was given a 26' truck, which was much too large for my needs and created multiple challenges on my end due to its size. The La Grande dealer explained the reasons for this and I understand the challenges, but these were not my issues to resolve. I had a choice of either a 26' truck or NO truck. 3) Apparently, U-Haul reps are no longer able to provide assistance in loading/unloading vehicles from a tow dolly and making sure your vehicle is in the proper gear, etc. I sustained $2,200 in damage to my vehicle because I accidentally left the parking brake on while towing. A simple 1-page printed checklist should be provided to every customer. 4) During both of my visits to the U-Haul location in La Grande, OR, the rep explained to me I had to wait so long because the online system was struggling and he could not advance through the steps to complete the action items. What worked well: 1) The U-Haul rep in La Grande, OR was patient and apologetic and tried to make the best of a difficult situation. He should be commended for his professionalism and determination to find a solution and complete the reservation.
KRISTEN KWorkers were very courteous.
Jose D