The truck floor was stained and appeared to still be wet. It stunk of garbage or dead fish. At 4:00 Saturday we were asked to pick the truck up a day early (before closing at 6:00) so that the vendor could have the Sunday off. We were told that it would not affect our reservation and that we wouldn't be charged for an extra day. We scrambled to get there to pick up the truck. When it came time to return the truck in Kamloops we were told that we would be charged an extra day if we returned it on the original scheduled return date. It was a hassle trying to resolve the problem created by this location.
JEFFREY R
Arnies Grocery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Westminster, BC V3M3Y3
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Customer Reviews
- 4.5 Average Customer Rating
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Nothing. The owner was very helpful and friendly. Definitely go back to this location.
DONALD CDespite the advertising, there were no locations in Burnaby BC to pick up the requested vehicle. New Westminster was the only location. This increased overall mileage and was not particularly convenient
KIMBERLEY BCommunication - The store manager was not communicative.
DAVID NEverything went smoothly, thanks.
JOHN H