Everything about my experience with u-haul was great.
Samuel O.
Brokaw Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Jose, CA 95112
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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My reservation was set for 10:30am and I received a phone call at 10:05am asking if I could push my reservation back to 11am because the worker had to go to the bank. I explained that my 10:30am appointment was firm (hence why it was not set for any other time) but was told by the worker that she MUST go to the bank and there was no wiggle room for her. She was incredibly persistent that I come now (at 10:05 or 11am). I felt like I had no choice so I asked if she could call me immediately once she got back from the bank (thinking that it would be no more than 20-30 minutes.) I adjusted my whole schedule of moving to accommodate for her needs. The scheduling system should have removed this option time slot if it was unavailable. The worker calls me back around 11am for me to pick up the truck. The worker took 30 minutes to get us out the door. This was a very slow and excruciating experience as she did not know how to Upon dropping off my vehicle at a different location, I was told that I was going to be charged extra fees because I went over the milage. This was completely out of my control as the initial worker made me adjust all my plans for moving. This was overall just a terrible experience and I had to pay extra for accommodating a haul employee.
Cynthia N.Had a problem with return. The damn app is buggy. It wouldn't load the picture of gas gauge. Fix the loading problem on app.
Albert M.Nice and friendly associates
Bernardo P.Billed for 12 blankets that were never given. Please speak to Victor at my pick-up location to verify. Also given a gas tank at 5/8ths. Filled to more than that. Please ensure that I am not billed in excess. Many thanks
James C.