The online app was horrible to use and not simple as advertised. First the verification took way too long and none of my credit cards worked even though I tried a Mastercard and a visa from separate banks. No other option was available. I ended up having to find a person at the location that processed my reservation. If they weren’t there, I would have not been able to use the app what so ever. This isn’t even a complicated reservation but it was extremely difficult. And the app also wipes all the information if you temporarily exit to see another screen of the app. Frustrating experience.
Mabel J
Shawarma Palace
(U-Haul Neighborhood Dealer)
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- 3.5 Average Customer Rating
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How U-Haul Reviews WorkPickup on Sept 27 took an extra hour due to a disorganized handover by the U-Haul team, while I was on a strict deadline to move out and hand keys to new tenants. The truck itself was clean, but the wasted hour caused real problems for my move. Staff was new and the manager was not accomodsting, they need to be ready at the confirmed reservation time.
Manoj SI guess the supervisor or something like that acted like he was the boss. They are asking to take pictures without having a space, so I moved the truck forward to take pictures and a car came and even if they had a lot of space to pass, this person took the truck and went backwards saying “you can go, we don’t have a truck for you”, I had to apologize otherwise I couldn’t do my moving. Just one suggestion, don’t play with someone else nerves because you might find people in their wrong day!!! I won’t suggest that location to ANYONE!!
Renato DThe worst overall experience I had
Jigar SGood service 👍
Fredy P