My original pickup location was on Anderson at 5pm. When I got there to pickup my U-Haul there wasn’t one available. The wait time for a rep was three hours and the customer service chat agent was unable to cancel, rebook, refund, really help at all. Nothing could be done and when I finally got In touch with the lady who dealt with escalations I got another one an additional 29 minutes away. Two hours past my pickup time and the only way I knew I did t have a truck was by going to pick it up. A call or something would have been nice. The whole experience was disheartening and I’ve used u haul many times.
Abigail L
Humphries Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Alexandria, IN 46001
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Customer Reviews
- 4.5 Average Customer Rating
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I will be honest, the self-pickup process took excessively long, almost 45 minutes for me to do. This was mostly due to the page not moving whenever I tried to press the "pick up" button
RYAN GExcellent experience with Humphries Auto and U-Haul. Would recommend and use again.
Lance WThere is absolutely nothing wrong with this location. The problem is that you have an app that is an absolute train wreck. Problems with pickup, problems with drop off, absolutely the worst app I have ever used. My advice to anyone, if you can't pick up your truck during business hours, go somewhere else because you will regret having to use this sorry app.
David REasy to park and get all the info I needed
Christopher K