Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They might try to oil the ratchet mechanism so it will work better.
larry v
Rating:
5.0
Customer did not leave a comment.
JERRY H
Rating:
5.0
Customer did not leave a comment.
Ray M
Rating:
1.0
Not To Over charge for gas. I will not make the mistake again and rent from uhaul. I most definitely wouldn't recommend uhaul to anyone period.
Kevin W
Rating:
2.0
Customer did not leave a comment.
Stan S
Rating:
5.0
Customer did not leave a comment.
Bob G
Rating:
3.0
Customer did not leave a comment.
BOB G
Rating:
5.0
Dropped on a saturday and there was nobody present at location. No phone service available to use uhaul app.
Troy A
Rating:
5.0
Customer did not leave a comment.
Jeremy F
Rating:
5.0
Customer did not leave a comment.
Michael W
Rating:
1.0
Customer did not leave a comment.
Zeranda S
Rating:
5.0
You changed my pickup location never told me. Had to go to another location. Found out I was on alert because in 2020 the location I rented it from never marked it returned. Don't know if that was cleared up
mike w
Rating:
5.0
Customer did not leave a comment.
Vicky H
Rating:
5.0
Customer did not leave a comment.
Dustin E
Rating:
3.0
Customer did not leave a comment.
MICHELLE B
Rating:
5.0
Customer did not leave a comment.
Deborah T
Rating:
5.0
Customer did not leave a comment.
Thomas H
Rating:
5.0
Customer did not leave a comment.
Terry C
Rating:
5.0
Customer did not leave a comment.
Micah L
Rating:
5.0
Customer did not leave a comment.
Nathan W
Rating:
5.0
Customer did not leave a comment.
Jeff R
Rating:
5.0
Answer the customer service telephone line in a timely manner. I was on hold for 35 minutes and NO answer. My truck broke down and got NO help from U-Haul. Luckily, I was able to get help from Humphries Automotive where I rented the truck at. He helped me promptly and was very courteous.
Chad B
Rating:
5.0
Customer did not leave a comment.
Adam H
Rating:
3.0
Customer did not leave a comment.
Khalilah W
Rating:
5.0
Customer did not leave a comment.
Jennifer W
Rating:
3.0
Customer did not leave a comment.
Levi S
Rating:
5.0
Very friendly and helpful.
ANTHONY M
Rating:
5.0
Always rent from here will return .
JAMES B
Rating:
5.0
Customer did not leave a comment.
RODERICKLLOYD W
Rating:
5.0
Everything was perfect for what we needed
Sheldon G
Rating:
5.0
Customer did not leave a comment.
curt B
Rating:
5.0
Customer did not leave a comment.
Debra B
Rating:
5.0
First location in chesterfield Indiana could not access truck and no help from site.
Josh T
Rating:
5.0
Owners are great people!!!
John G
Rating:
5.0
Customer did not leave a comment.
Greg B
Rating:
5.0
Customer did not leave a comment.
Troy A
Rating:
4.0
The personnel were very easy to work with and able to answer the few questions I had. The equipment (truck and trailer) were already connected and pads were readily available. The only hitch was that this was not the location I was expecting to pick up my unit. Had to drive 20 miles, but that is certainly not the location’s fault. Rather it is U-Haul’s.
Douglas N
Rating:
5.0
Customer did not leave a comment.
Frances L
Rating:
5.0
Very professional
Brian W
Rating:
5.0
Very professional and nice
Brian W
Rating:
1.0
Uhaul assigned a pick up location far away from where I live. There were much closer locations.
Elk R
Rating:
5.0
Customer did not leave a comment.
TERRI B
Rating:
5.0
Customer did not leave a comment.
Douglas B
Rating:
5.0
I've been renting from Humphries for 5 years and will continue to rent from there.
JAMES B
Rating:
5.0
Very friendly owner. Helped me hook up the trailer, too.
Phillip D
Rating:
5.0
Customer did not leave a comment.
Dustin P
Rating:
5.0
Nothing wrong at the drop other then it closes at 12p on Sat my return was after 1p I was charged a extra day that I didn't have it for, and some other charge for 28 I was informed on the phone that I would only be 40 dollars for a extra day, so it should have been 80 not 120, plus the extra 28.
JOSHUA B
Rating:
4.0
Always polite.
Joshua B
Rating:
5.0
Thank you, Dick!!
Susan B
Rating:
5.0
Customer did not leave a comment.
TAMARA D
Rating:
5.0
Customer did not leave a comment.
Della L
Rating:
5.0
Customer did not leave a comment.
EYVETTE B
Rating:
5.0
Customer did not leave a comment.
robin d
Rating:
4.0
Customer did not leave a comment.
Wade H
Rating:
4.0
Auto trailer worked fine however the rear chain was broken however it wasn't needed for my vehicle
KENDALL R
Rating:
5.0
The same thing they have been doing .
JAMES B
Rating:
5.0
Customer did not leave a comment.
Loulouwah A
Rating:
5.0
Customer did not leave a comment.
Joseph V
Rating:
5.0
Customer did not leave a comment.
Brandy B
Rating:
5.0
Customer did not leave a comment.
Kirk M
Rating:
5.0
Not a thing. Great folks.
Don T
Rating:
4.0
Customer did not leave a comment.
David O
Rating:
5.0
If you can make all Uhaul locations as good as this one i will be a Uhaul customer for life
James B
Rating:
5.0
Customer did not leave a comment.
Leslie T
Rating:
5.0
Customer did not leave a comment.
BRENT H
Rating:
5.0
Customer did not leave a comment.
Charles L
Rating:
4.0
Awesome place fantastic employees
Shawn M
Rating:
5.0
Great service
Like the old style gas sation
Tommy S
Rating:
4.0
Customer did not leave a comment.
Paulette W
Rating:
5.0
great people to work with and very nice clean truck
Kevin O
Rating:
5.0
Customer did not leave a comment.
Monty M
Rating:
5.0
Humphries was so pleasant to work with. Dick was a great guy and made for a very good experience. Will definitely recommend to others!
Joshua S
Rating:
4.0
Customer did not leave a comment.
Leighanne M
Rating:
5.0
Customer did not leave a comment.
TERENCE D
Rating:
5.0
Customer did not leave a comment.
Jim S
Rating:
5.0
Craig Humphries is the best person to deal with on getting our UHAUL trucks. Will call me if we forget to come at a specific time. Great people.
Terri B
Rating:
5.0
Customer did not leave a comment.
Terri B
Rating:
5.0
Nothing I can think of
james b
Rating:
5.0
Customer did not leave a comment.
Shaun S
Rating:
5.0
Craig was very helpful and kind. I highly recommend Uhaul at this location.
jamie r
Rating:
5.0
Back right tail light was a bit tricky--water in the connector...I think.
William D
Rating:
5.0
Staff at this location is extremely friendly and helpful.
TRAVIS E
Rating:
5.0
Customer did not leave a comment.
Marita G
Rating:
5.0
Customer did not leave a comment.
Claudia R
Rating:
5.0
I can't think of anything
james b
Rating:
5.0
Customer did not leave a comment.
Jocelyn L
Rating:
5.0
Customer did not leave a comment.
melissa p
Rating:
5.0
Professional, very efficient, great service, super helpful.
Thank you Mr. Humphries
FERNANDO D
Rating:
2.0
Customer did not leave a comment.
Mark B
Rating:
5.0
Customer did not leave a comment.
DONNA S
Rating:
5.0
Customer did not leave a comment.
star j
Rating:
5.0
Customer did not leave a comment.
JANA H
Rating:
5.0
Customer did not leave a comment.
todd p
Rating:
5.0
Customer did not leave a comment.
Lainie M
Rating:
5.0
The truck I rented leaked and got a lot of my items wet.
