I rented a 20' truck and when I drove to my storage and I had loaded the truck I noticed the back tire was damaged, I could not drive 3 hours to my destination. Thank God I got the insurance and had to call roadside assistance, waited 3 hours for assistance. The tire guy (Kal Tire) was awesome. It was past 11 pm once tire was changed, at that time it was too late for me to drive to destination delaying the arrival time. I had no choice but to rent a hotel room which ended up costing me more for a hotel. This issue delayed the time I had the truck for. (2 days) This rental cost me way way more than it should have and on top of all this they charged me more after the fact which I will.fight. Always take pictures of the truck before you get in the the truck and the mileage and the gas gage as they will always try to charge you more after the fact.
Mlanie J
GTX Alfred
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Alfred, ON K0B1A0
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Customer Reviews
- 3.5 Average Customer Rating
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They charged us 70 km but we only used 17 km and they are not repaying us for what we did not use ..
Roch BThree issues here. 1) the truck was full of dirt and I needed to sweep and scrub it before it could be used. 2) the customer service at the location was not just slow, it was glacial, and even though I had presented myself to get the equipment, the staff continuously took off to do other things. It took forever. 3) and this is the biggest issue by far: I had to drive an hour and 20 minutes each way to pick up a piece of equipment I booked for my home city months before the date of the rental. This took three hours away from packing and organizing that I did not have to spare. Also, I had to pay for the extra fuel to drive the truck the extra miles. I am extremely upset about these two things.
Andrew NThings went well. Easy to make the reservation on the internet. Fast service in the morning when I picked up the truck. Truck was clean and worked well. Left the truck at the Uhaul location at the end of the day and received my receipt via e-mail the next morning with no surprised. I was charged what I expected. Overall, a very good experience.
Gilbert TJ'avais réservé un 18 pieds. Quand je suis venu ramasser il n'était pas disponible. On m'a remis un 26 pieds. Trop grand pour mon déménagement et mon espace parking.
Valentin S