I will never rent from this location again. U-Haul’s operating practice of waiting until the day before your scheduled pickup date to confirm equipment availability is a joke. I selected a different location that was closer, easier to get to, that I was familiar with, and that I knew had everything I needed for my trip (excluding the actual trailer to be rented). When I arrived at “House of Muhammad” the only thing letting me know I was in the right place was the equipment. No signage, no name of the business. Just a parking lot at a sketchy mechanic shop. When I asked the mechanic about the rest of my order (trailer ball and moving pads) he stated he didn’t have any of that and that I would need to go somewhere else for that stuff. The trailer ball is necessary to move the rented trailer, why wou lm don’t that be available, or at least if I’d been made aware of the situation I could’ve picked it up at my original scheduled location. After driving 40 minutes round trip back to this joke if a place, I was told to lift the trailer onto my vehicle myself, no help was offered as the mechanic said “he doesn’t have anything to do with u-haul”. Overall, customers should avoid this place like the plague. And U-Haul corporate should stop doing business with this place as it is not representing its brand positively.
Jeffrey R
House Of Muhammad LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Allentown, PA 18103
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Added on safemove $15 without my authorization. Nobody was around when drop off occurred. Upon pickup waited forever to get the truck and anybody working there could be found. Overall a terrible location for U-Haul.
RUSSELL LThis was the second location I had to take the truck and trailer. After a long day of moving I was hoping for an easy drop off. I first took the truck to the selected drop off spot GP Auto. After pulling in to this spot and beginning the drop off I was informed by the guy at this place that he could not take the truck. He said he didn’t have space. There was one other UHaul truck parked there. If his max limit is one truck this should not be a U-Haul drop off. Very frustrating to have to call U-Haul and find a new spot and drive the truck and trailer there.
CALEB MAbdul was exceptional with customer service and his trucks are clean and run well. I’d like to see his business expand because he’s one of the best dealers I’ve dealt with so far.
Holfson Celectrici windows will help
JORGE L