Easy Pickup and Drop off. Was charged $15 for safemove but this was resolved and my acct was refunded. Van could have been swept a little but wasn't an issue.
Karen F
House Of Muhammad LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Allentown, PA 18103
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Bad experience. Was supposed to pickup from a location near me at 8:30am. Get a call the day before saying they have to switch it to another spot and they don’t open till 9am. Fine. Show up at 9 and nobody was at the pickup location. Had to wait for someone to show up with the key. Once I got the key, the uhaul was being blocked by another vehicle and we had to wait for someone to move it. We open up the back of the truck and only see two moving blankets. There was supposed to be 12. No moving dolly even though I specifically ordered one. It was at least 10 before we finally got out of there. Drop off was fine, but I’d really love a portion of my bill to be refunded for me to ever rent from Uhaul again, because that was a really bad experience.
Michael HThe inside of the van was dirty with papers on the floor. The floor mat was dirty with little stones. I tried to sweep out the van. But whatever was on that mat I couldn’t sweep up. I believe, you would need an air hose to blow that mat clean. But, all and all the outside of the van was very clean. The van performed well. Had no complaints whatsoever on the app or the owner was very friendly and helpful. I would definitely recommend him to my friends and family. I was very satisfied with my u-haul rental.
JAMES BI will never rent from this location again. U-Haul’s operating practice of waiting until the day before your scheduled pickup date to confirm equipment availability is a joke. I selected a different location that was closer, easier to get to, that I was familiar with, and that I knew had everything I needed for my trip (excluding the actual trailer to be rented). When I arrived at “House of Muhammad” the only thing letting me know I was in the right place was the equipment. No signage, no name of the business. Just a parking lot at a sketchy mechanic shop. When I asked the mechanic about the rest of my order (trailer ball and moving pads) he stated he didn’t have any of that and that I would need to go somewhere else for that stuff. The trailer ball is necessary to move the rented trailer, why wou lm don’t that be available, or at least if I’d been made aware of the situation I could’ve picked it up at my original scheduled location. After driving 40 minutes round trip back to this joke if a place, I was told to lift the trailer onto my vehicle myself, no help was offered as the mechanic said “he doesn’t have anything to do with u-haul”. Overall, customers should avoid this place like the plague. And U-Haul corporate should stop doing business with this place as it is not representing its brand positively.
Jeffrey RAdded on safemove $15 without my authorization. Nobody was around when drop off occurred. Upon pickup waited forever to get the truck and anybody working there could be found. Overall a terrible location for U-Haul.
RUSSELL L