The pick up location suggested we change the drop off location to a location they said was closer to our new residence. I had chosen a location that was close and that seemed to have experience handling uhauls. In the end, we had to drive over 30 miles, add more gas to get to the new location. In the end, we were given NOTHING to prove we had dropped off the truck or the items we rented with it. We however, went to the Jeweler/U-Haul location. Had to hand the keys to a man just sitting outside on a bench swing. As we sat in the car pondering if we felt Okay with the drop off. I took videos and photos to prove we had dropped it off. The man clearly didn’t know how to drive the truck and didn’t know the parking break was on as my husband had parked it on a somewhat incline. We had to deal a U-Haul for sat-sun and Monday calling, texting and emailing from the original location we had chosen. Everyone was looking for the truck. The place we dropped it off wasn’t expecting the truck, the place we chose originally was looking for the truck. The place we dropped it at, when I called them, said they couldn’t put the truck back in the system because it was raining (this was Monday mind you) and since it was raining, she couldn’t open the back of the truck to find out if the items we rented were there. It sat there from Saturday til Monday when I called them demanding that they put the truck back in the system as being returned on Saturday at 10:43 AM as it was time stamped on the video I shared with each person who contacted us and that we contacted. This was a less than ideal situation.
JEFFREY V
TMP Jewelers
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Anderson, SC 29621
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Other than being ripped off for a day I didn't use it I'm out about $80. For a day I didn't use it!!! YOU ALL got a good scam running there!!! I HOPE YOU ALL CAN SLEEP AT NIGHT STEALING PEOPLE HARD EARNED MONEY!!!
DAVID BAgain. Drop off location was changed the day of rental. Not convenient when you are having someone follow you to give you a ride home. This location was eight miles away instead of two miles. Then U-haul charges me for going over my “miles allowed”? If you would not have changed my pick up and drop off I would not have been over the miles. Terrible experience overall.
Joseph KI’m 65. I’ve used U-Haul most of my life, but I guarantee you I will never use them again from the time I picked it up to the time I dropped it off was a total joke, I don’t need to go into details cause I don’t wanna make my head hurt , overpriced, junk, and you deal with idiots say a prayer you’re gonna need it
gary bGuy hooked up the safety chains wrong. I had a 10 hour drive. My wife was panicked the entire ride because she even knew the chains where on wrong.
Tyson o