Did not have a small hand trolley as reserved, Vehicle was not ready for collection with ice and snow build up on windscreen and snow covering the rear of the vehicle and tails lights and license plates. Fuel level was incorrect in vehicle than what was stated on check in.
Douglas B
Wolverine Party Shoppe
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ann Arbor, MI 48103
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Customer Reviews
- 4.5 Average Customer Rating
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The check engine light was on. The heat did not work and mind you it’s 5 degrees outside. The engine light started flashing. Called the place I got it from they said that it was fine and just an error.
JAYLIN MEddie was friendly and professional- experience was very good.
SIMON BThe van I had reserved was not available when we arrived so they switched us to a truck. I told the woman at the counter we were only going six miles. She said she would put in 10 miles and then it "would be corrected" once we got back. I just received my receipt and see that I was charged for 10 miles even though we drove 6 miles. I submitted this information to the email address Uhaul suggested (752004_gm@uhaul.com), only to then receive an email back saying that email address is an error. Very frustrating. What should have cost around $25 cost instead nearly $40.
CORINNE SIt was COLD and snowing out and it was pretty obvious that no one wanted to go outside and help with the trailer. The nut that tightens the trailer to my hitch wouldn't turn (someone had cranked it up against the roll pin on top of the bolt too tight!) and they had to help me get it loose. But they were helpful and we got the trailer connected, checked out and released.
STEPHEN S