Personnel very helpful over the phone and in person
JONATHAN P
Wolverine Party Shoppe
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ann Arbor, MI 48103
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Customer Reviews
- 4.5 Average Customer Rating
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I used the self check in option but the store owner happened to pass by and was very friendly and asked if things were going well and let me know to ask if I had any issues. The letters on the locks were difficult to read, I had to have my son help me. So maybe new locks or better contrast on the letters?
Dennis GGET A 'U-HAUL' SIGN outside: I went into Party Store to ask where U-Haul office was (U-Haul signage outside was too small to notice). Woman in Party Store gestured & said, 'Around the corner.' I left & drove around the corner & found nothing, eventually coming back. Woman should have said 'THIS IS IT; come over to this other counter.' Train people to be nicer to customers- she acted like I was an idiot for misunderstanding her 'around the corner': with no U-Haul sign outside and her failure to say, 'You're here', or 'this is it', I was not the idiot.
ANDREW NThe service at the location is good but the general uhaul team is poorly managed. I arranged pick-up at another location but called only 10 minutes before picking up that I need to switch to this location because the truck is "no longer available", which is further away from my home meaning I need to pay for more miles. There was no compensation for this trouble they have caused to me and the staff said they can't do anything. Will not choose Uhaul again.
MUZI YThis guy is a professional, keep giving him all the business he can handle.
ZACHARY P