The location has a very small parking, making it very difficult to move the trailer back to the open spot when returing. I arrived at 4:15pm and it took me 10 mins to navigate the trailer into the open spot and disconnect. I was then charged an entire extra day rent as I was past the 4pm estimated return. This cut off time is very unfair, please consider waving the extra day charge.
David K
Pyramid Mini Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Apache Junction, AZ 85120
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Customer Reviews
- 4.0 Average Customer Rating
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CALVIN CI had real good customer service and nothing bad .
Julia MI think the milage should be checked out by the renter and the rented cause I beleave it was over charged for milage
Carol LOnly one person working at location, a mini mart. The 15' truck I rented was stuck behind another car so the agent had to kick everyone out of the store so she could move the truck so I could get mine out. I also rented an appliance dolly that wasn't in the truck so I had to go back into the store to get it. The truck I had was on E, it had 21 miles left to empty. The contract said it had 1/4 tank so I had the agent take a picture of the odometer to verify that it was on E. I had to get gas for the truck. The windshield was filthy so I also had to clean that. Overall it took about 30-40 minutes from the moment I walked in to exiting the mini mart with my truck.
Randall O