Worker was late when we picked it up. Very unorganized. Didn’t have keys ready for us.
Brooke M
A To Z Auto Sales East
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Appleton, WI 54911
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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estaba bien todo
LEIDIS MThis location was not open when we dropped the trailer earlier than expected during a snow storm. Not an issue at that time. I had trouble doing a return through my phone due to some automated location stuff not working on my phone, but the U-Haul corporate people I called indicated that the facility would take care of it the next day. THEY DID NOT!! They didn't even know the trailer was there. There were only 2 U-haul units in the lot when we dropped ours around 6pm. We placed it right next to the other trailers and took photos. Two or three phone calls over the next 7 days and a trip for me back to the facility to confirm the trailer was indeed still there - finally got the issue resolved. They had no idea there was an unaccounted for trailer in their small lot. The phone number for their facility in the U-haul records/online is incorrect. I had left messages for them but they never got them. Even U-Haul couldn't reach them due to invalid phone numbers. I would not recommend unless their information within the Uhaul system is updated with proper contact info.
Judith SOne of the tire hold down strap was very weather worn and I had a hard time getting it to slide thru slot on rachet. Customer care agent at rental store did not speak English making it very difficult to communicate. They did try very hard to communicate but I'm not bilingual. They treated me very well and was able to call someone who was bilingual to help finish up paperwork. Excellent location if you can speak Spanish, unfortunately, that was not me.
ROBERT KQuick drop off process and were quick!
Laird S