I had an “employee” exit the shop and request that I directly hand her the keys instead of using the drop box. I refused and dropped the keys in the box. I then get the receipt and see that I was charged $67 for a fuel service fee and for fuel, due to the tank being “too low” which is not accurate. At this time I am still waiting for a call from corporate on a charge dispute. I would not trust this location whatsoever.
Tyler M
A To Z Auto Sales East
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Appleton, WI 54911
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Customer Reviews
- 3.0 Average Customer Rating
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The location is fine and the lady was nice and helpful. However, the steps it takes to actually rent the vehicle (via the app) is ridiculous. Every time you leave the app it signs you out. once you’re ready for the rental, it makes you sign in again then you have to take pictures of absolutely everything when you pick up and and drop off. I will talk to a person next time and not use the app again.
Nevada WTruck leaked oil all over my driveway. I'm fairly certain no one from UHaul is going to show up to clean it up. Front seats of these trucks are soooo uncomfortable.
Salvatore VThe young man that helped us was amazing. He had to ride his bike to get there to help us, when there he was more helpful than we could out into words. I have never towed a trailer, he hooked it up and explained everything to us. We can't thank him enough for helping us in our way for a 10 hour drive.
Jeff HTrailer was fine BUT did NOT get the appliance dolly. Woman did NOT speak English and was going to refund the $$$ for the dolly. Terrible experience...Will think twice before using Uhaul again
Jim S