It would help if in the pre-check-in it indicated that you need someone to be available to answer the phone and that you need a passport or physical copy of your lease at the time of the rental. I ended up having to go home to get my passport and I had to wait for my husband to get off of a presentation call so he could answer for me. If a person traveled by transit or ride share this would be expensive and could cause people to miss scheduled movers.
Sophia L
Arlington Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Arlington, MA 02476
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The counter person was extremely helpful. Great service
David SSmooth process to pick up truck and drop off
Akram AYour employee Noah at 12 Brattle Court in Arlington, MASS. was so great! He really knew his stuff! He was so friendly, helpful and knowledgeable, and we were able to complete the pick-up process very quickly. Noah is great!! THANK YOU, NOAH!!!
Scott MThe location did not open at 8:30am as advertised and as was on the door. I tried calling the number on the door that said to call if someone wasn't there, that number also did not have anyone respond. Finally, 45 minutes late someone showed up. This made an already tense day even worse.
Elise R