next time make sure the cargo area is clean.
don r
Antrim Truck Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Arnprior, ON K7S3G9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I booked this truck several weeks in advance at a location close to my residence. I was called the day before pickup by Uhaul to tell me that the vehicle was no longer available. They were able to find one some distance away in another town. I had to drive over 80km to pick it up at $1.19 per km. I was credited $50 dollars (yet to be received) after complaining which doesn't even cover the extra mileage. The truck was almost empty and had a serious road vibration that had me questioning its overall road worthiness. I am very disappointed in the overall experience and will not be using this company again.
Steve GDidn’t checkin the vehicle on time.
FRASER SThere was a lack of customer service and value for money. I was very as surprised when we picked up the truck, we were not accompanied by a U-Haul employee to inspect the truck before leaving. The U-Haul employee commented that they did their own walk around inspection and told us to take pictures of anything that should be noted before we left. We were told to have the gas at the same level as when we got the truck, no issue there, but the gauge was at 1/4 full. Typically and to make life so much easier, you receive the vehicle with a full tank and return it that way. Once we were on our way, it was immediately apparent that the truck needed maintenance as the truck drove very very shaky and was pulling to one side. We could not go over 90km (on the highway in a 110km zone) because the truck would shake so badly. My partner (knowledgeable about trucks and vehicles) commented that the truck should not be on the road in the state it was. It was a very very long and physically uncomfortable drive. When we dropped the truck off the next day as scheduled, we handed the keys to the gas bar attendant as no U-Haul employees were working. No one accompanied us to review the truck when we dropped it off. The process of moving is already stressful enough but when the truck you have rented and expect to be in safe working order is not, and you are paying over $400.00, the stress triples.
Lori SI gave a good rating because everything went well at the location and the person we dealt with was great. However, we wanted to rent in Calabogie or Renfrew but could not because of very low inventory in both locations. I called one location directly and was told they struggle to get inventory despite high demand. We ended up having to rent further away than we wanted and we had to bring it back to Arnprior instead of Calabogie. We also reserved an appliance dolly which was confirmed by the person on the phone (who was also extremely pleasant to deal with) and when we went to pick the truck up, we were told there was not a dolly for us and that in fact they haven’t been able to get any at that location for months and months. This made our move way more challenging and was a disappointment.
Sean K