The people (Kyle and Robbie) at Antrim were wonderful and honest. The people from some call center in Ottawa who called me representing U-Haul were not. They weren't needed. I hadn't reached out to them. I went to the Antrim shop and was well looked after. The rep who called without asking rewrote the contract and when I returned the van when asked to do so my bill had been increased from $19.95 to $163.00. We paid despite the contract showing clearly a despute between what our contract showed from Antrim and what U-Haul had billed from the call center. The person who we spoke with was rude. She was absolutely rude to the local representative from U-Haul at Antrim. We came to understand that U-Haul national intervened because they had viewed a quote on their site given by Antrim to my wife and I for a rental to Atlantic Canada in December for $9600 plus HST. We were advised to rent from Ottawa and not Antrim and for switching they'd reduce my quote by $100.00 which would completely cut Antrim out of anyway to earn a dollar. Bottom line. Please rent from U-Hauls competition. Anyone but U-Haul but more importantly please don't blame anyone at Antrim or the truck stop itself for U-Hauls despicable antics or behavior. My family has frequented Antrim for years and it's a wonderful establishment. From the gas station, to the bakery, the restaurant and the garage. Wonderful wonderful people. Its absolutely unfortunate that they'd be in business with dishonest, disrespectful people like the people representing U-Haul. Sincerely Wade Recent & Last Time Customer of U-Haul. As for Antrim. We'll continue to frequent your business but do yourselfes a favor and tow these U-Hauls off the lot before they damage your credibility.
WADE N
Antrim Truck Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Arnprior, ON K7S3G9
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Customer Reviews
- 4.0 Average Customer Rating
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Alway a good experience
PAULA DI didn’t like the amount of dealing with rental on line instead of doing it all I person. Even when I called and spoke with a person to reserve they couldn’t add insurance- had to do online and had to rent longer as the pick up after hours at location seemed complicated. However the humans involved were all pleasant. On return (after hours) needed to use the app to return but couldn’t upload photo - glitch maybe Not impressed Prefer human interaction vs using an app
Richard GThe first vehicle was inoperable due to an engine problem. The second vehicle was fine but much smaller than what we needed and we might end up needing another truck because of it. Wasn't the cleanest either, lots of spider webs. I got called twice, once from the origin location and once from the company, despite placing a call to the company when I dropped it off. At least the service rep was kind, and I was reimbursed for the gas I couldn't use in the first truck.
RYAN DClerk not sure how to log me in. However, my son reminded me to do it via the app I had to rent the trailer.
SHELLEY W