My rental experience was awful due to severe last-minute changes and app failures. Minutes before pickup, my location was changed from 8 km away to 70 km away. Adding an extra day and mileage did not cover the wasted evening or the personal gas spent on a 140 km round trip just to get the truck. On top of that, my 10-foot truck was changed to a 15-foot truck at the last minute, which significantly increased my gas bill due to higher fuel consumption. To make matters worse, all my pre-registration data was lost, forcing me to re-do the whole process on-site. The app froze repeatedly when uploading pickup photos, making departure a nightmare in an area with almost no cell reception. The only positive part of the entire experience was the on-site truck stop employee, giving the key, who was lovely and helpful. I expect U-Haul to honor the $50 Reservation Guarantee and provide a partial refund for the extra fuel costs caused by these last-minute changes. Reservation #: 76950853
Pierre P
Antrim Truck Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Arnprior, ON K7S3G9
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Customer Reviews
- 4.5 Average Customer Rating
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Everything went well. The truck was clean, but I'm not sure about the maintenance. The negative comment stems from the state of the truck's automatic transmission. When shifting from park into reverse or drive, the shift lever had a mind of its own. It took a bit of flexing to get it into the proper gear.
Robert COverall the rental process was smooth, but I was disappointed to see a $25 cleaning fee added to my final bill. I returned the truck in a clean condition and would have appreciated being contacted or shown what required cleaning before the charge was applied. I would like this fee reviewed.
Shelby LWas not aware of a cleaning charge ?
Ivan RThe app would not alllow me upload the mileage Received an additional charge for an extra day despite being under 24 hours You should tell people it is in miles not kms I had 84 free kms so I stuck to that number on odometer only to find out it was in miles
Maggie H