The pick up process was very poor. There was no indication that arriving an hour after my reservation started was a problem when I reserved - I purposely was willing to pay for the extra hour at the beginning of my rental in case I was able to pick up a little early. I wasn't, so got to the location an hour after my paid reservation time began. When the app didn't work for pickup (terrible experience - why is it this limited, and without clear warnings?), I went in the office and they gave me attitude about being "late" and then didn't have all the equipment I had reserved (the didn't have the dolly I reserved and I had to use a heavier, bulkier appliance dolly that didn't work well for my needs). Bad experience - I would definitely not use this location, and will probably look in to using Penske or another service rather than using UHaul again.
ELIZABETH K
Security Public Storage Ashburn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ashburn, VA 20147
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Customer Reviews
- 4.0 Average Customer Rating
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Trucks are filthy, dents all over, seats are torn and trucks very old.
PYMAN NThe staff was surly and minimally helpful
WILLIAM DMy issue is not with the location - they were fine. It is your policy of requiring a phone in order to rent your truck. Talk about "making it hard to do business with you". I walk into your location - ready to rent and the clerk says everything is done through email so you need a phone. My phone was somewhere with my stuff so I had to go dig through my stuff to find it. I don't understand why you would make it so inconvenient for your customers to require a phone. An option yes, but just stick to doing it the old fashion way also. That's a good customer experience either way. You may end up losing customers if you don't
DANIEL WThe layout of the parking lot and the one way traffic is attrocious.
CHRISTOPHER A