The staff was surly and minimally helpful
WILLIAM D
Security Public Storage Ashburn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ashburn, VA 20147
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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My issue is not with the location - they were fine. It is your policy of requiring a phone in order to rent your truck. Talk about "making it hard to do business with you". I walk into your location - ready to rent and the clerk says everything is done through email so you need a phone. My phone was somewhere with my stuff so I had to go dig through my stuff to find it. I don't understand why you would make it so inconvenient for your customers to require a phone. An option yes, but just stick to doing it the old fashion way also. That's a good customer experience either way. You may end up losing customers if you don't
DANIEL WThe layout of the parking lot and the one way traffic is attrocious.
CHRISTOPHER AFix your app. Hire someone who knows what they’re doing and just redo the entire app, nothing worked properly and the user experience for picking up a truck was terrible. Took an hour because I had to keep calling customer service. At one point I said screw it and took on all risks for my rental because photo uploads didn’t work. 0/10 wouldn’t recommend to my worst enemy.
Delano YThere were no visible signs for drop off
Mike C