I saw online there were bad reviews of this location and I'm happy I ignored them. Although there is no physical office, someone called me right before my pickup time to help me with checkout and from there everything went very smoothly! Would use again if I needed a U-Haul
Eden H
Transport Service Direct Montclair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Montclair, NJ 07042
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The van we rented was giving us a warning that the right front tire was low on air. It’s my feeling that such warning should be addressed and put right before the equipment is leased to customers.
carlos vConnections with the owner and contact were exceptional. There was an initial concern about my order, but he fixed it and guided me through securing the rental seamlessly. Thank you for such professional and exceptional service.
TIHESHA JGood process and support.
Andrew GMy pick up time was 7:00 AM, I started my mobile check-in around 6:50, I was told the key was on compartment, and it wasn’t there. I started to chat with live they transferred me to 3 people and Jennifer stop replying, so I called customer service they transferred me to two different people and asked me what are the key number they have in the compartment box I told them they have 6 keys and none belong to the one that I am looking for, there was one key that belong to 10’ truck and the lady said she will change it to that truck and asked me to click the link she sent me on the text, I then started to take a picture as asked am and when I done and ready to take truck it was around 8:15. I did not open the trailer thinking it was empty. I took it to my place and saw trailer had uhaul mats, and dolly which I had not ordered I went not knowing whom to call! It was already late and they did not compensate for my time I will not waste any more so I went back to my place and started loading, now the guy calls and ask me when you opened the trailer didn’t felt odd that there were those things, first off I felt odd when I reached the parking lot and check the compartment and there was no key at that time already I thought it was odd but how can he see that he would be at fault if he had talked about it, and he said this many thing are there and dolly, I told me I have already shifted it to the front and started fill up my truck tell me what you want me to do, he said you can continue! I continued, but the response since starting from everyone was very bad, I would never book from this place, be aware to hide their fault they will try to blame you instead of apology.
Sandeeb A