This was my first time picking up a U-Haul from a 24/7 lot with no humans. I was a little confused at first - make sure you choose the 24/7 option when it's a 24/7 pick up location - both options were available in the app & it confused me, the app & the customer service folk (who were readily available). Once it was all squared away, the pick up, and drop off, were really very easy. My one suggestion would be to put some sort of overhead awning over the area where you do the photos and get keys. This is a little tricky in blaring sun and/or rain, snow, etc. Truck was great.
ELIZABETH C
Transport Service Direct Montclair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Montclair, NJ 07042
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Great customer support!
Robert CAll the things that I pre-ordered for my truck were not in the truck. The moving blankets and Dollie’s. were missing. I had to go to a store and buy moving blankets. Without a dolly it prolong my move. . I will not be renting here again
Christina Bseveral dashboard lights were on at pick up. Needed service. the website and app both failed to load some documents at first attempt.
GUY T7/1 There is no attendant at this location. I came to pick up my 9' van, and the furniture cloths (24), Dolly (2), and Hand Trucks (2) were not in the van. I called customer service and they explained that there is a yellow pole at the end of the lot. They walked me through how to get the keys. Also told me I had to drive to the 225 Scotland Rd, Orange NJ location to attempt picking up the supplies, so I went. The attendant in Orange said we don't have the hand truck or dolly here?! So I wasn't able to benefit what I paid for. Also, if they did have it I would have to pay again since it was a different location. I was able to get the furniture cloths only. That was in stock. I am going to follow up with customer service and ensure I am issued a refund for the missing tools purchased. I feel like this could've been avoided if a true quality assurance check was done the previous day confirming that my items were in the truck. Another comment, there were dog hairs all over the passenger seat. The moving labor had to cover the seat to separate the dog hair from their clothes. It was a messy van. It didn't appear to be washed or wiped down at all. There were crumbs, food particles, snack wrappers around the cupholders and floor. The outside of the van was dirty also. This entire ordeal delayed my move. I expected more from Uhaul, as this was my first time using this service. If I needed uhaul again despite this review I may use it again. However, I'd probably use the Orange, NJ location.
Emlyne C