Well, when I arrived, it wasn’t clear that it was going to be just picked up at a key box so I opened the door to the establishment that where the rental was and the door the door was open to the office and nobody was in there so I waited for a really long time and nobody showed up and then suddenly the alarm started going off, so I think they may have just left their doors unlocked, but the office hours still showed open But nobody was there to help me with anything so I ended up checking in on the app and it was fine, but I would’ve liked to have known that that was gonna be the case before I got there so I would be prepared. I ended up waiting wasting a lot of time there and ultimately ended up needing the U-Haul longer than Expected.
LUCILA G
Manchaca Service Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Austin, TX 78748
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Customer Reviews
- 4.5 Average Customer Rating
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Drop off was easy and simple. No dolly so I did not return gas tank to half full. Since I spent $15 on it and did not even get to use it.
ASHLEY Pno place in the app to say truck was returned and no good place to park because of construction on the return site. other than that it was a good exerience. no personnel on site at pickup or drop off.
Allen BReturned after hours, so there was no interaction with staff or the location other than parking the truck.
CASSIE BVery hard to park the truck. The gentleman that helped me was very short and seemed like he just wanted to get rid of me.
Kelly S