I reserved a U-Haul online in advance for a long-distance move. The day before pickup, my reservation was changed from a corporate U-Haul location to an off-site neighborhood pickup location because the original store did not have the vehicle available. This was clearly U-Haul‘s problem and not the owner of this store for that item. When I arrived, the truck was correct, but the reserved equipment (furniture blankets and a hand truck) was not initially available. After some delay, the owner eventually located and provided the items, but this should have been ready at pickup and did not inspire confidence in the process. The pickup was also slowed due to technical issues with the internet connection during license verification. While the owner tried to assist, the location was clearly not set up to handle a smooth or efficient rental. I understand that problems happen, but last-minute location changes and disorganized pickups add unnecessary stress to an already time-sensitive move. Better coordination and preparation are needed.
JEFFREY F
Bakersfield Indian Bazaar
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bakersfield, CA 93313
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