the Equipment I rented that day that was unable to use that was $215.50. Also, the vehicle was on empty and we put in $20 of gas that spilled from the tank — why isn't that reimbursed? Not only did I get several calls days after asking when the equipment would be returned even though it was picked up by roadside assistance that same day — showing complete incompetence and bad communication in your company. Now, I have to inform you that the refund amount is incorrect because no one bothered to check the order total and realize that it had a trailer attached to it — not surprised since the tow truck driver was also not informed of its existence when he pick up the equipment — he stated he wasn't informed. On top of that, we were given an extremely hazardous gasoline leaking vehicle and forced to wait 6 hours for the issue to get resolved and for the vehicle to get picked up, even had a roadside assistance guy show up @430pm with nothing but a patch and duck tape — no gasoline or funnel available — place a patch “that will dissolve if it gets wet” taped it and left. I can't believe this is even a well know business because with all those resources and years in the industry I expect so much more than this. I expect prompt resolution to my issues.
JOHAN R
Quick Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Balch Springs, TX 75180
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I requested a dolly and never received it, but I have been charged full price for it.
DELISER NCheck engine light, make sure they are off. The rest of it was very good.
gale jJust continue to be the way you are I was so excited to locate you all I had no idea that you all was even on Elam I will most definitely use you all in the future and let others know about you all I needed an appliance dolly and one was available for me and I was so grateful I have nothing but good things to say about this company!
DONNA WThe staff was very rude in Killeen Texas @ 2501 Trimmier . I filed a complaint
MARY M