The receptionist was very nice and friendly. I had an issue myself with items that shifted in the truck while transporting my items causing the door to be blocked and not open. This was a problem with how things were loaded, not the truck. I was not able to open the door so I returned to the location for advise and assistance. The owner who also owns a mechanic shop was out doing a test drive on a vechicle he was working on. The receptionist told me "the owner will help when he returns." After just about 30 mins the manager came back and the message back to me was that "I was on my own with this issue and if the mechanic shop had to help me with the jammed door, it would cost me $150 an hour. I was able to free the door with after 2 hrs and I returned the truck to the location. Based on my expierence, I would never choose to rent from this location and would go out of my way to go to another location next time. Further I would never bring my car to this location for repair; seems like the owner would take every chance to "nickle and dime" a customer so customer beware.
CHARLES S
Ballston Lake Auto Care Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ballston Lake, NY 12019
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Customer Reviews
- 4.5 Average Customer Rating
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Very disappointing experience. She told me “hook up the trailer yourself”, then said “come to the door, I will take a photo.” She never checked my connections and only took a picture before sending me off. The trailer was also missing the plastic piece that hold the fender. I’ve rented trailers many times in the USA, but this was the first time I felt unsafe and disrespected. Her tone and words made me feel arrogant and self-important
SERKAN SBut not for one way.
WILLIE EThe rental experience went very well.
ROGER BAlthough the location was supposed to open at 9 AM, they did not actually open until 915. I was there waiting outside in the parking lot and once the person arrived to open the building, he let me into the lobby and not assist me for another 10 minutes. If an establishment says they open at 9 AM then they should be open and ready for customers at 9 AM.
ANDREW D