The location is a gas station that is rundown. When going to the counter. It smells bad inside. The staff were not very friendly or helpful. The were way behind on the trucks as keep up with other patrons was more important. One person behind the counter trying to assist everyone was not efficient. The location was did not feel like a safe environment.
Pauline L
One Stop For Services LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Baltimore, MD 21218
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Arrived at 12 noon, took roughly another 30 minutes for the clerk to finish processing my rental due to his being the only person at the location waiting on customer for gas, lottery, etc.
Jeffrey HThe return agent was extremely rude and confrontational. Was returning the dolly to the location and he immediately started an argument by yelling at me. He was extremely unprofessional cursing at and around other customers.
Joshua JEverything went smooth and I was processed, paid and departed in 10-13 minutes. Great service with friendly rep.
Cory DI found the app to be very cumbersome to use. After going through all the verifications, my identity could not be verified (even though I took the required headshot and uploaded the front and back of my license.) My reservation was cancelled. Fortunately I was able to rebook but it was a lot of extra work and made me late for picking up the furniture that I was renting the Uhaul for. The gas station employee who gave me the key was fine. That part of the experience was to be expected. But the actual experience of engaging with Uhaul via the reservation system/app was very annoying.
MARIEL S