Staff was super friendly and explained everything clearly. The truck was clean and easy to drive. No issues at all smooth experience from start to finish.
Muhammad Q
Gas Plus Balzac
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Balzac, AB T4B2T3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I recently rented a 15ft U-Haul truck and had a fantastic experience from start to finish. The truck was clean, easy to drive, and perfect for my move. The staff were very nice and welcoming they explained everything clearly and made the whole process smooth and stress-free. Pick-up and return were both quick and easy. I really appreciated how professional and helpful everyone was. I would definitely use U-Haul again and highly recommend them to anyone needing a reliable moving truck.
Rong SShould be checked before the customer pick it up because while I was picking up the connection was not working properly and we had to changed it
Mohammad Mthe location is good as well as the staff and supervisor who attended my needs and accommodating , friendly but the vehicle i rented need repairs , the tire pressure gauge appears when driving the cover on top where mirror is located at driver seat is broken so i need to cover my eye with my hands when driving thru sun directions also it is not clean there are coffee stains and dust.
D JId like to express some concerns about the unexpected cost of my recent U-Haul rental. When I picked up the truck, I was asked to estimate the number of kilometers I’d be driving. I carefully estimated around 500 km, which turned out to be accurate. At no point was I told that I would be charged $2.09 per kilometer, which resulted in a total charge of over $1,000 for distance alone. This was never disclosed or explained at the time of booking or pickup. In fact, the staff member seemed shocked at how far I had driven when I returned the truck—even though I hadn’t exceeded my original estimate. He didn’t mention at pickup that this amount of distance would result in such a high cost. When he asked for an estimate, I gave him an accurate estimate, based off of google maps and he didn’t seem shocked or question the distance at all. A friend of mine made a comparable one-way move of the same distance and was charged around $0.80–$1.00/km, with a total cost of about $400. Being charged more than double that rate—without warning—feels extremely unfair and misleading. If I had been told the rate at the time of pickup, I would have made a different decision. I’m asking for a full review of my charges and an explanation as to why the rate was so high and why it was not disclosed upfront. Thank you, Charissa Smith
CHARISSA S