The worker was rude and did not care to help me. the truck was not properly inspected nor was the paperwork properly completed. Nothing matched the paperwork and the worker said he could not change anything. Tried to push me aside to help other customers without resolving. Also, I booked way in advance and was told it would be at my selected location. Then the day before, I was told that i had to pick up my truck at a further, inconvenient location that added fuel costs and mileage on my personal vehicle as well as the trucks. The first customer agent i spoke too was rude and inconsiderate. Based on these experiences, I would rather haul my stuff on my back rather than utilize uhaul services again.GERALD L.
Trailer Rental & Towing in Balzac, AB at Gas Plus Balzac
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Balzac, AB T4B2T3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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We booked a 26 foot truck. They did not have one for us. This made our move extremely frustrating. We ended up paying way more after wards because we had to pay for a 20 foot truck a trailer separately. Never will I be using uhaul again.Gary J.
There was one woman serving customers and the U-Haul line was ignored while she served at least 15 other people who arrived after the U-Haul customers. Basically, they needed 2 people people working in the store, one for regular customers and one for U-Haul customers.Norman M.
The unit was a bit dirty on the outside and inside. I found it a bit odd there was only 1/4 fuel in the tank. It makes more sense to me to have a full tank and return it full.Josh H.
Poor customer serviceAbdul Rahman P.
The gas level was incorrect on the contract it showed 1/4 tank but was actually almost empty. I went back in and they adjusted it. The kms shown on the vehicle were also not was stated on the rental contract. The clerk that gave us the vehicle mentioned that there would be a credit on the file from U-haul as the tank was empty, when we returned the vehicle the next agent said he didn't know anything about that and we would have to call u-haul. To top it all off we received 3 printed versions of the contracts and on the back of those papers were 3 other renters private information including address, dl, telephone and email address. This needs to be addressed by head office as it is a major breach of privacy and security.Maico T.
I found my truck this time, to have off steering, and with every bump the mirrors move out of place, causing more blind spots. I also received the truck empty with the fuel warning on.Liam A.
Very convenient drop off location for an airport bound client. I certainly appreciate the Southern Alberta traffic crew for accommodating the request for a location closer to the airport.Robert T.
Back in the old days the gas tanks were full and we were to return it full. Now we start out with empty tanks. I asked for no insurance, I was billed anyway. Why bother asking !Debbie S.
This is our second rental in the past year from this location. Staff remembered us and helped out too.Vern R.
Make sure vehicle cargo bay has been swept outDesmond W.
The service was awesome and I will be using them again this Friday.derek C.
Fast and professional service. Very polite. Will definitely go there again and recommend him.white danny W.
We were overcharged on the mileagelee T.
The Truck wasn't ready, its had no gas and both the cab and cargo area was dirty. During covid-19 I thought that to the very least the cab would have been cleaned. The wipers didn't work passenger side mirror was stuck and wasn't able to adjust. Over all the rep was kind, but he threw me 4 sets of keys and told me to pick a truck. The trucks that had gas in them was parked behind other units and he said he couldn't move them. The truck that was available was filthy and had zero gas. I know I shouldn't expect too much From uhaul as its a cheaper rental, but I feel the basic common needs weren't acceptable. I won't be renting from your company again. I'd be willing to pay more for safety and better customer service.Chris R.
Woman at the counter went out of her way to be rude and dismissive. Dropped off on time and can price it with time I purchased gas at their location to fill it passed what I had when given to me. All around bad service and I feel like I had 40 stolen from my visa for an extra day that I did not deserve. I dropped off on time. Rented and paid for 24 hr usage only but was charged an additional day saying I dropped off passed 7 pm which I untrue. I will dispute the charges. Send the ignorant woman at the register the bill for extra day as she didn't speak English and did her best to make it difficult for me. Should be making this right, not complete untruth in the transactionRyan B.
They took forever to get me going. The employee kept leaving me to process people coming into the gas station. It took over 25 minutes for me to get the keys. The tank was completely empty once I did get get the truck when I was told that there was half a tank.Manuel H.
The truck worked well we just needed to cleaned the windows and mirrors as if was very hard to see through they were so dirty.dale S.
At pick up the Uhaul system could not complete my checkout due to a system bug. It was quickly made my problem by both the store clerk and the Uhaul support person I called to help me. It took me well over an hour to get my rental. The store clerk did what he could though to try to sort it out. Crazy!Andreas G.
Rude customer service. Rented dolly. Not in truck.Guy D.
The truck was extremely dirty and muddy from the outside, where I had to clean up your truck without charging UHAUL for my cleaning service. It was NOT safe to drive this truck due to the muddy mirrors and widows. I would like a reimbursement for my cleaning service I provided. U-Haul has been for years my truck rental choice, now I am very disappointed.Rami S.
The maintenance of this # truckWilliam H.
Very cluttered shop and the representative had not idea how Park the Uhaul. I needed to leave but the I had to go park the vehicle out back because they said they didn't know how to drive it.Sophie T.
The gentleman at th counter was very friendly and helpful.Arash I.