There was a line up and only 1 employee. No blame towards the employee, but there were several issues beyond his control. i.e. One customer returned to desk to say her truck was blocked in by another. Customer rep was not free to go over to parking area as there was a long line up. There was another person there, but not sure if he was an employee. he was sent with customer who needed to move the truck as the person sent did not drive. (went to bring key back?). When we got to the parking lot, our van was also blocked in. I went back to office and customer rep was able to go over as no more line up. He came with all the keys he had and none matched the truck blocking us. He did check drop boxes as well. Seems keys were not dropped with truck. While we were waiting, another couple trying to pick up a trailer could not, as a prior customer took the wrong trailer. The customer rep managed to inch our van out for us, then had to go back to take care of the other couple. We were there for well over an hour.
MICHAEL L
Express Rental And Supplies
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Barrie, ON L4N2C6
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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La remorque etais en tres bonne état . tous les lumiere fonctionnais et le service client etais très bien .jai recu tous le support dont javais besoin. Très recommander
Stephane VWhen you rent moving blankets on your reservation make sure they are actually available.
BRIAN DExcellent service !!!!!
DANNY MThe truck was clean. The Air conditioning did not work when turned on when on the road. Very challenging to drive in 32 c weather in a super heated cab while driving. Old vehicle has 12v equipment requiring flexing to maintain digital communication.
Janet C