Poor service, All the representative was representative was interested in was talking on his cell phone not taking the company phone calls. I would find new staff immediately. The office was not near the yard making it a logistical nightmare. The first piece of equipment I went to pick up was broken resulting in an 1 and a half hour delay to my schedule. My time is billed at 150 per hour. This rental cost me at least $500 in equipment and time lost. Worst U-Haul I've ever dealt with.Carl R.
Express Rental And Supplies
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Barrie, ON L4N2C6
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- 4.0 Average Customer Rating
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I thought it was a bit strange that everything was done outside, and the store front was locked up. There was a gentleman that returned after 20 minutes and was unable to find the staff member for help.Cindy J.
This was the worst experience and stressful experience of my life and we have rented U-Haul for a lifetime of moves but next time I will not consider U-Haul I initially had a time 8 am to get a good start on the day got a call to confirm excellent than the day before 830 pm got a call that I had to move locations to innisfil and no longer at my time it's now 9 am son lost an hour great hit what can you do I agreed than I drove to the location to them not even being there and 5 minutes after my pickup time U-Haul calls me and says well they don't have a truck for you sorry now you have to drive back to barrie to Anne steeet they have what you need ! So now it's 940 I got to Anne st well that's just the truck location NOT the office location I am so frustrated at this point I call the number and he's like oh we are not actually there that's just where we put the trucks he texted me the address I went there and now by the time I left and got all the things it's 1012 and that's the worst experience I have ever had and quite the unorganized mess I will be leaving a gooogle review I am so upset 280 $ rental and like a tank of gas trying to pick the thing up I will say tho the final pick up location was very nice as I was super upset I had purchased supplies from the first location I was not going to go to 4 locations later to pick up my mattress cover and things so that money is out the window as I'm not chasing down the 17 emails to find out how to get a refund for the supplies I never got to pick up because the location changed so many timesTodd C.
See less booking procedure and U-haul Rep both contacted me by phone promptly to arrange & confirm booking. The Rep at the store was prompt, efficient, courteous and friendly. The trailer was in good condition and mechanically sound. Towed without any issues whatsoever and more than met my needs to move an expensive cabinet. Drop off and check out was easy. I couldn't have asked for a smoother or more streamlined process or experience. The only thing U-Haul didn't provide was an extra pair of hands to help me load and unload the furniture. ;-) It was nice to have the transportation part of the day managed without even a single issue. My appreciation to the Staff of this outlet.Robert F.
The truck was all muddy inside I showed the tenant and sent him a video but was still charged a 15$ cleaning fee I am not impressed about thatSteve L.