Very easy check in check out, professional staff and genuine owner. I drove just 7 km and he overwrite the gas cost saying online app is forcing $15 towards gas usage cost.
Gagan D
Cash Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Barrie, ON L4N4E3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Pricing. I travelled hardly 35kms but charged $90 approx. It’s unfair
NAGA BToo expensive. It's a rip-off.
IBUKUN OHorrible customer service. He called me a liar, told me I was wrong, misunderstood and disrespectful. I had previously came in, in person to reserve a 15’ Uhaul that would take me from Barrie to Feversham to Peterborough. I asked for an all inclusive quote (gas not incl). There were 2 staff members there. The one staff member pulled up his phone and calculated my entire route in kms to ensure I would be quoted the accurate price, for the kms I needed. (I needed at least 288 kms). When I picked up my Uhaul, the price no longer indicated my entire route and he told me my Uhaul only covered from Barrie to Peterborough, which gave me 190 kms. I did not ask for a quote from Barrie to Peterborough. I asked for a quote from Barrie to Feversham to Peterborough (there is a HUGE difference and I explained this to him SEVERAL times) I paid $392.11, which was my original quote. After I drop off my Uhaul, they decided to charge my credit card, 10 days later, $154.81 for over using my kms. I am a pro mover by now lol. I rent Uhauls all the time. I will never step foot in this location ever again. I am disgusted with the man who was so rude to me and lacked empathy. I just lost the place I was living in due to a flood and he treated me like a piece of shit during a very vulnerable time for me. I even asked him to view the cameras and he refused. I also have an extreme anxiety disorder and it’s because of people like this, that make me not want to be out in the world. I have worked in customer service for a very long time and I have never behaved this way. I’m glad I had the courage to deal with his despicable behaviour.
ELISHA AGreat customer service. My questions were answered and I was reassured the truck I needed would be at this location on moving day. Easy check in. Would highly recommend this location.
ANGELA R