Communicate that a furniture dolly is not available before pickup of the truck that was set to be picked up at 8am and was picked up shortly after. As the store was closed until 11am. I had my day planned out with movers scheduled and they were not able to use the dolly for loading the truck. Very inconvenient. Then we had to take the time and extra gas to get to another location that had this dolly in stock. Extra time was spent then returning the dolly and then extra time, money, and mileage returning the truck to the original pickup location. Very poor communication skills! Not impressed. The store gave me a $15 break. Still not overly impressed with the end result. Told by the customer service representative that an area manager would reach out to me. That has not happened yet. This move took place on Nov 3rd. Disappointing experience, big time.
Scott M
Cash Shop
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Barrie, ON L4N4E3
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- 4.5 Average Customer Rating
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How U-Haul Reviews WorkThe location was closed when we arrived so we did not interact with personnel but it was easy to park and leave the keys in the drop box.
Tania KThe manager is a great guy to deal with. Very friendly and accommodating. I have rented from this location twice and both times were excellent service.
Norm PMake an app that actually fucking works, don't charge customers a tonne of extras because your shitty app doesn't work, don't send customers all over the place to find a truck, don't give customers the wrong truck, leave the key for the truck and if the app fucks up and doesn't allow the customers to finish the checkin phase, CALL THE CUSTOMER!! I also had to pay an allegedly previously unpaid fee and recieved NO RECEIPT. And maybe don't completely let customers down when they have NO WAY TO ACTUALLY GET HOME!!! I'm also not sure how you allegedly didn't refund me for the cancelled booking that YOUR APP cocked up, because I booked another truck 2 days later. I hadn't realised that Uhauls staff were prophets?!?!?!?!
Pete WThis gentleman’s customer service is top notch. He is genuine and cares about his customers. Much appreciated and I will be sure to recommend this specific location to all friends and family.
AUSTIN S