Horrible customer service. He called me a liar, told me I was wrong, misunderstood and disrespectful. I had previously came in, in person to reserve a 15’ Uhaul that would take me from Barrie to Feversham to Peterborough. I asked for an all inclusive quote (gas not incl). There were 2 staff members there. The one staff member pulled up his phone and calculated my entire route in kms to ensure I would be quoted the accurate price, for the kms I needed. (I needed at least 288 kms). When I picked up my Uhaul, the price no longer indicated my entire route and he told me my Uhaul only covered from Barrie to Peterborough, which gave me 190 kms. I did not ask for a quote from Barrie to Peterborough. I asked for a quote from Barrie to Feversham to Peterborough (there is a HUGE difference and I explained this to him SEVERAL times) I paid $392.11, which was my original quote. After I drop off my Uhaul, they decided to charge my credit card, 10 days later, $154.81 for over using my kms. I am a pro mover by now lol. I rent Uhauls all the time. I will never step foot in this location ever again. I am disgusted with the man who was so rude to me and lacked empathy. I just lost the place I was living in due to a flood and he treated me like a piece of shit during a very vulnerable time for me. I even asked him to view the cameras and he refused. I also have an extreme anxiety disorder and it’s because of people like this, that make me not want to be out in the world. I have worked in customer service for a very long time and I have never behaved this way. I’m glad I had the courage to deal with his despicable behaviour.
ELISHA A
Cash Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Barrie, ON L4N4E3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Great customer service. My questions were answered and I was reassured the truck I needed would be at this location on moving day. Easy check in. Would highly recommend this location.
ANGELA RThe experience was great, very personable and accommodating. The check in and return process was very efficient. A large variety of vehicles as well.
RONALD VGreat service! Let us pick it up the night before and didn’t charge for the night. Fast and simple service. Bery well priced.
leeanne sThe gentleman that helped me at this location was fantastic It’s so nice to get great service Thank you for making this experience so wonderful
Kim A