I had the worst experience at this location. The woman working at the feed store refused to take my call when I needed a few questions answered about pickup and drop off times so I had to call the UHual 800 number to set the reservation. The reservation was supposed to be for 24 hours but when I went to pick up the rental, the woman at the location told me that they were closed the next day and I couldn't drop off until the following day. I had no place to keep rental item and because I wasn't able to leave it at any other locations, I ended up having to inconveniently keep it another night and drop off when they reopened which required me to call in late to work. Had the woman at the location taken my call and answered my questions I would have never rented from this place. I had tried call the 800 number again but was told there was nothing that could be done other than notifying the owner of the establishment. I've yet to hear from them. Renting from this lo to has been the most frustrating and inconvenient business I have ever delt with.
AUCENCIO C
Bastrop Feed & Supply
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bastrop, TX 78602
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Customer Reviews
- 5.0 Average Customer Rating
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Lauretta JEverything was great at the stores. I wish U-Haul Corp would have been better. Had to change from a 5x8 to a 6x12 trailer but corp wouldn’t work with me on the cost. Had to eat the one way cost and get a new rental for the larger trailer. $350 wasted
Chris SI believe I’ve never rated a U-haul location. If I have, I don’t remember it. This location and experience was so pleasant it’s worth rating. Typically you’re assisted by a 20 something kid who would rather be anywhere else, but knows they have a job to do. This experience was totally different and almost worth writing home about, but I chose to complete this survey instead. For as long as I’m near Bastrop, this store is my preferred U-haul location.
chris wTrailer work out very well for my needs
TRAVIS W