My issue is. I drove the truck a total of 34 miles. When I got in the truck the gas gage was one line above a 1/4 tank. I stopped and put in 5 gallons of gas. That brought the tank back up to where it was. My final bill Uhaul charged me an addition $23.85 for 5 more gallons of gas ??? I looked at the original paper given to me to by the store and it showed there was more gas than there actually was. Who ever wrote down the gage level said it was 1 line below half a tank. Not the case. If that was true then my five gallons plus the five uhaul charged, means I used 10 gallons of gas to drive 34 mile !!! Thats 3.4 miles per gallon. Crazy !! I should have checked the paperwork given to me before taking the truck but didn't. So thats on me. But be sure to have your locations (accurately) write these down. Thanks
WILLIAM B
Neon Sun Tanning Bellefontaine
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Bellefontaine, OH 43311
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For contactless pick up - make it easier to start the process. Like a email or text that take you the start of pick up.
Nicole GI had to drive an hour out of my way from Wapakoneta where I originally had planned on picking up a 20 ft truck with the Wapakoneta location. We set up the pickup date over 3 weeks before the actual date. I get a call the day before and she says her hands are tied and there's nothing she can do. She claims she had no one to pick up the truck in Bellfontaine. For over 3 weeks. I call her slightly frustrated and ask her for a discount. I have a 8 hour drive to North Carolina and she apologizes and tells me to call corporate since there is nothing she can do. She told me to sweet talk them and ask nicely. Lol ask nicely? For a mistake that could've been handled well in advance? I was highly frustrated. Then, upon arrival in Bellefontaine, I waited for over and hour and half. I couldn't pick up the truck till 11am. (Originally we planned for 7:30 but that's not happening). Apparently they couldn't accept anyone's payment at Bellefontaine and the field managers told the office to write down customer's payment info and submit it when it works. Isn't that illegal? U haul in Ohio made my experience so much more excessive than it already was. We loaded up the moving van in 6 hours. The whole process was up ended from the start in Wapakoneta. I do hope I see a refund because this whole ordeal was a nightmare.
Zach CThe truck was not clean when I picked it up and I had to clean it before returning it.
JULIE DMissing equipment that was really needed and no other place in town to get the equipment and was needed before location would open. Also having the keys at the other side of the shopping complex from the where the trucks are located is inconvenient.
Matthew S