Van was not very clean inside or out. Dirty exterior, broken R side mirror. Crumbs on seats and center console. Small debris in cargo area, it had obviously not been swept out. Agent said “take it or leave it, just return it as clean as it is now.” Not what i expect from a UHaul agent. This particular location has many complaints about the agent named Travis. He’s not friendly, never answers the phone and would not even print me a receipt when i asked for one. He said “it’s all online i don’t print anything here.” I said i would like a printed receipt for my records please. He says “we’re done here go ahead and take the van”. Terrible customer service experience from this location.
TERRY R
Gilman Street Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Berkeley, CA 94710
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I love this place... The staff rocks..
ANTHONY WMaintain your trucks. I rented a truck with no a/c and it was one of the hottest days of the year. I expected some discount.
ANTHONY BGilman Street Rentals is the best in the East Bay. They have the most equipment and have the best service. This time Travis sent me out in a brand new van. Very cool. Thanks, Travis. Keep up the great work. I'll be back.
ROSS KGreat customer service
KENNETH R