There were a bunch of hidden fees. I paid $143 when I first picked the U haul up and was told if I didn’t fill the fuel up I’d be charged $30. I didn’t have time to top the fuel up on my way to work, but the gas when I picked the u haul up was at 3 quarters of a tank. When I returned it it was just under half. I was told I went 70 miles over the limit I was allowed which doesn’t make sense, I moved an hour away and even added extra miles when I rented it to ensure I wasn’t going over any extra miles. I was charged a second charge of $235 for a total of $378. When I called to inquire why I was charged so much no one had a direct answer and I got a lot of “ummm well” type of answers. Don’t rent from here if you can avoid it.
Rebecca B
Add A Space Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Berrien Springs, MI 49103
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Customer Reviews
- 4.5 Average Customer Rating
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Drop off location was rather full so it made parking the truck somewhat challenging, but it all worked out. I was unaware that I needed to checkout my reservation so when I got a bill for “after hours services” because I did not checkout until the following day, a Sunday, I was very surprised.
Kelsie WSome peices of wood inside the trailer, but clean other than that
Colter SEverything was great! I wouldn't change a thing. Definitely recommend this location.
Darlene KOwner went above and beyond to help us. Great location absolutely will rent from this location again.
JONATHAN R