It was closed I called the store the day prior during regular business hours several times and no one answered. I left a message and no one returned my call. When I returned the truck there was no proper place to park the truck. I had to step over debri and tires just to scan the code.
Marlene D
Wicked Diesel & Auto Specialists
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Billings, MT 59101
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Customer Reviews
- 3.5 Average Customer Rating
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Place was way to small, parking to office
Hunter LThe location was not open on the drop-off date, although the app indicated that it was open until 7pm. We utilized Self Return and received text confirming drop off on Saturday 11/15/25 at 6:30p. We even spoke with someone at the phone number provided in the Self Return as 2ndary confirmation since the location was closed. Recently I received a balance due bill of $280 stating that the equipment was not returned until Monday 11/17/25. I submitted a Feedback/Concern on 11/21. So far, I've received a duplicate bill in response. I've used uhaul successfully for years, I'm disappointed by this interaction.
ADRIENNE SDirty location and unfriendly people. Didn’t even acknowledge me when I went in to drop off the keys. He couldn’t take the time to look up at me. I won’t use them ever!!
Tim BUpsold me the $7 insurance plan without my consent. He didn't even ask if I wanted it. Just put it on the bill. Didn't notice it till the next day when I was long gone from there. Dishonest practice for sure.
JOSHUA I