Communication & promptness issues. Rental requested was for the afternoon. After returning trailer I saw it was for the next day return (24 hr rental). Person asked for my phone # three times. Then put in wrong rental return address, had to call u haul support (which was fine btw). U haul app glitched when it asked for pics of my driver’s license and pickup pictures, which did not happen.
Arjen V
Binbrook Food Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Binbrook, ON L0R1C0
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- 2.5 Average Customer Rating
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How U-Haul Reviews Workthis was 30 minutes out of my way
Paul SThis is not about that location specifically. The UHaul itself was not a user friendly company in my experience. The insurance part is very vaguely explained in the website and although I have reserved another location, I had to drive 30kms to get the truck. Also I was charged extra.
Hrad GHave the employees set up the equipment
Lily HThe lot where I was supposed to guess where to park the truck was in terrible shape. It had rained that morning and a pond had formed where the receiving agent directed me to move the truck to. I objected as I would have to walk back through ankle deep water. He told me that if I didn't move the truck to where he directed, then he would not receive/check in the truck. I was quite taken back by this and expressed my disappointment and told him I wasn't willing to walk through the pond. He told me I was being "rude". So, to avoid being charged for any additional days rental, I felt bullied into moving the truck. My blood is boiling as I recount this story to you right now. I can see U-Haul has made great strides in offering better equipment at more convenient locations but the Binbrook location might be a step in the wrong direction. As well, a paper copy of the contract/receipt should be automatic as not all of us have the necessary technology readily available.
Lucas J