The lot where I was supposed to guess where to park the truck was in terrible shape. It had rained that morning and a pond had formed where the receiving agent directed me to move the truck to. I objected as I would have to walk back through ankle deep water. He told me that if I didn't move the truck to where he directed, then he would not receive/check in the truck. I was quite taken back by this and expressed my disappointment and told him I wasn't willing to walk through the pond. He told me I was being "rude". So, to avoid being charged for any additional days rental, I felt bullied into moving the truck. My blood is boiling as I recount this story to you right now. I can see U-Haul has made great strides in offering better equipment at more convenient locations but the Binbrook location might be a step in the wrong direction. As well, a paper copy of the contract/receipt should be automatic as not all of us have the necessary technology readily available.
Lucas J
Binbrook Food Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Binbrook, ON L0R1C0
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Customer Reviews
- 3.0 Average Customer Rating
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The owner is a very kind person but the service was lacking due to trying to operate his convenience store and the U-Haul rental. Wait time was not ideal.
Dina GThis location of U-Haul ridiculously charged me a high and additional amount they told me would not be my responsibility. I was also at the location for one and a half hours even before they could attend to me to prepare the van for pick. They are so unprofessional.
ROLAKE OPart of a variety store so other customers need help while trying to get equipment. Also, no one did a pre inspection which caused issues on return
GAETANO RI have no opinion on recommending the drop off location. It was easy, plenty of space to turn around and back up which is nice and things went well to complete the transaction. But it was just a return.
Susan E