We ordered 3 dollies with this and they were not at the location we picked up the truck. We were told by the store employee to drive to U-Haul in Hamilton to pick them up. We arrived at that location and were told they were sold out of them, and that the location we came from should never have just sent us there. We were charged the mileage and fuel to get there, and most importantly did not get the equipment we ordered, causing a lot of stress on an already incredibly stressful day.
RYANARTHUR L
Binbrook Food Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Binbrook, ON L0R1C0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The rental process was NOT all smooth nor user friendly
DANIEL RExcellent customer service
Sue KPlease have your complaint department contact me for i am still waiting for that call I was promised
OLIVIER NThe app to sign in was not clear. It forced me to read many documents, but it was not simple to see what had to be clicked on. One section asked me to click on the same icon 3 times. Took me almost 30 min to complete my sign in. And I use computers and apps all day long. When it was time to pick up my keys the app gave me no instructions. I had to call your 1-800 number and get a service person to assist me and send me to the food market. The signage is very poor connecting the food mart to U-Haul. The lady at the food market was great, she walked me through the return and that part was fine. Also if I did not ask, I would have dropped my key off in the U-Haul key drop box attached to a container outside. She told me to just bring it to her when I was done.
Tim S