The bulk of my feedback is in regards to U-HAUL in Bellingham, with a note on the end about the incredible helpfulness of the Birch Bay location. My initial reservation was to have a 15' truck rental for 24 hours to be picked up at the Meridian St. UHAUL in Bellingham. When I arrived, they let me know that myself and several other customers had been overbooked, meaning they did not have a truck for me. There was a little confusion initially because 2 weeks prior I had booked the truck for a 10AM pick-up for 8 hours, then opted to extend the rental to be 24 hours, not realizing that it changed my pick-up time to 8AM instead of 10AM. Even so, I unfortunately hadn't received a phone call from U-Haul at 8:30 checking in to see if I would still be making my reservation, and so what I believe happened was my truck was given to another overbooked customer. After searching, they were able to find a van in Birch Bay, transferred my contract there and told me that hopefully it would still be there for me and not have been secured by someone else. And while I was relieved that I at least had a vehicle that would help me with my move that weekend, it did cost me significantly more than I anticipated with the truck rental due to the increased number of trips I had to make because I had a 9' cargo van instead of a 15' moving truck. I now know that Labor Day weekend is a peak time for moving, and I will also admit I would be nervous to book with U-Haul again if needing to move at the end of the month because I know, per staff, that myself and several other customers had contracts adjusted due to an internal traffic department misstep this past weekend. Ultimately, the Bellingham location was helpful in finding me an alternative amidst impossible optics, and the Birch Bay location staff were super helpful and kind and able to get me quickly arranged with the van as my substitute.
Taylor B
Birch Bay Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Blaine, WA 98230
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Not a thing. The check in and return were great. The person who checked me in and the return remembered my name and was very pleasant.
ALBERT HGreat people to work with.
Richard BI was glad the pick up location advised me to call the number on my rental agreement to lock in my drop off location. At first I was told this location (Birch Bay Storage) doesn't accept the equipment I was trying to drop off. After reviewing her computer and my rental agreement, she consented. This location is easy to access from the freeway, but the parking lot is small and a challenge to manuever with a large vehicle/towing a trailer.
MARCI MMuy buena la atención y la rapidez en todo muy contento con todo fue una oportunidad muy buena 👌 gracias por hacerme feliz 😄
ROBERTO E