Customer Reviews for Birch Bay Storage
(U-Haul Neighborhood Dealer)

142 reviews

4550 Birch Bay Lynden Rd   Blaine, WA 98230

(360) 371-5564

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(360) 371-5564

4550 Birch Bay Lynden Rd
Blaine, WA 98230

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DOUGLAS HOWARD R. 
Rating:
5.0

Birch Bay location is always ready when I arrive. The equipment is always clean and pick up and drop off are flawless.

James G. 
Rating:
1.0

Customer did not leave a comment.

WENDY DIANE D. 
Rating:
5.0

Maintain your excellent customer service.

PHILLIP A. 
Rating:
5.0

Tina is an absolute superstar! So helpful and ready to support! Best service and experience ever!

ALLEN J. 
Rating:
5.0

Staff is awesome. Makes it a very easy rental experience. Knowledgeable and kind, and friendly

SUZANNE D. 
Rating:
5.0

The girl that assisted me with my pick up was nothing short of amazing. Forget her name but she was great. Polite and knowledgeable and even sold me an adapter so my lights would work. I will actively use this location because of the customer service she provided me.

SHANE L. 
Rating:
5.0

Customer did not leave a comment.

RAHENUL A. 
Rating:
3.0

They did not provide service of attaching and detaching the trailer - never experienced that with Uhaul before. Otherwise service would have been acceptable.

Jeff H. 
Rating:
4.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Great customer service and very affordable! I have used this location several times and never been disappointed.

BRIAN JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Donald F. 
Rating:
5.0

Customer did not leave a comment.

MATTHEWGILBERT P. 
Rating:
5.0

Customer did not leave a comment.

Patricia H. 
Rating:
4.0

Prices absolutely horrible!! I used the uhaul for only a few hours to move new furniture and it was $124. Truck only $20 and I only traveled a total of 42 miles…for a few hours .so that is ridiculous!! Not happy about that!!

Dena N. 
Rating:
5.0

Very professional staff and helpful handling all inquiries. Very clean equipment.

David H. 
Rating:
4.0

Customer did not leave a comment.

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

JAMES J. 
Rating:
5.0

Customer did not leave a comment.

Patricia H. 
Rating:
5.0

Great

Timothy C. 
Rating:
5.0

the window handle on the truck always came off, but otherwise good

tim W. 
Rating:
5.0

Customer did not leave a comment.

Cleve C. 
Rating:
5.0

Received fast friendly service. Thanks!

Peter B. 
Rating:
5.0

Customer did not leave a comment.

NATHANANDA K. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE K. 
Rating:
5.0

Nothing

JAMES J. 
Rating:
5.0

Always very professional

Robert S. 
Rating:
5.0

It's a long time since we rented a UHAUL before today. We were very impressed with the ease of making a reservation and the fact that we could do everything, including the contract online. The truck was excellent. UHaul staff were very impressive. Thanks for a great job.

TIMOTHY GORDON J. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER D. 
Rating:
4.0

Customer did not leave a comment.

ELISE M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
5.0

Very good customer service.

WARNER L. 
Rating:
5.0

I have rented multiple times from Birch Bay Storage and both Tina and Jennifer have been great to work with. I would definitely recommend them to everyone.

WILLIAM F. 
Rating:
5.0

Very friendly and fast service, was better than expected!

Eugene S. 
Rating:
5.0

Thank God I wasn't going far… The truck was absolute junk but the service I received from Jennifer was wonderful.

MARY S. 
Rating:
3.0

The pricing was a great deal more than anticipated

MICHAL J. 
Rating:
5.0

Quick and easy pickup.

Todd P. 
Rating:
5.0

Customer did not leave a comment.

Lawrence B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Friendly staff

AMARJIT S. 
Rating:
4.0

Clean windows and go over use of interior I couldn't turn on radio or set temperature controls Staff was very 😊

JANA C. 
Rating:
5.0

Your website is horrible for people who can barely turn on their cellphone! Fortunately, the pick up and drop-off place took care of everything! I rented on a Sunday when they were closed!

ALEXANDER JOHN C. 
Rating:
1.0

It's really upsetting because this wasn't my first uhaul location selection…so I had to pay for the extra mileage to get from this storage place to my home an HOUR away. Luckily the lady who helped us was very nice.

HEATHER MARIE G. 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA YACOUB C. 
Rating:
4.0

Customer did not leave a comment.

Tim R. 
Rating:
3.0

Had a horrible experience with UHaul. Not the location. We reserved the largest pull behind trailer Uhaul offers a few months prior to our scheduled move. As in we had to be out of the house the next day as we no longer own it. The DAY OF pick up we were notified that the trailer was unavailable. Believe me when I say no one who's renting cares what excuse or reason you give. We were notified that they had nothing available and that we were in essence out of luck. Fast forward to a very long pissed off phone call we were informed there were no trailers in the state. But we could get a 10' truck. Gee thanks. How am I supposed to get my things in that? Oh, and it would cost us more. AND we would have to pay More for a pull behind tow for our vehicle as we wouldn't be able to drive it AND the 10' trailer. Really? This is how Uhaul treats it's customers? That's a horrid business model. If you can't honor the original order at least don't charge the customer more. We were going to have to fork out a whole load of money to cover your mess?!?! Luckily we had an amazing lady on the phone who saw a trailer had just been returned in Lynden. We snagged it. But Lynden was 2 hours away. 4+ hours round trip just with driving. Our initial location was 25 minutes, 50 round trip driving. The staff in Lynden were polite, efficient and helpful. As for why I would never recommend the Lynden Uhaul- I don't know anyone who lives remotely close. In fact I will be highly recommending AGAINST anyone ever using Uhauls services. I even had an employee of Uhaul (won't say who when or where) who said this happens all the time. Not a great reputation.

DOUGLAS P. 
Rating:
4.0

Customer did not leave a comment.

GERALD SPENCER W. 
Rating:
4.0

Customer did not leave a comment.

RICHARD CHRISTIA S. 
Rating:
5.0

Customer did not leave a comment.

BARUC V. 
Rating:
5.0

Customer did not leave a comment.

CRAIG G. 
Rating:
4.0

This is my 3rd rental in a row I had to drive a long distance to get the trailer j reserved and it wasn't there and I had to drive somewhere else

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

CRAIG G. 
Rating:
5.0

Customer did not leave a comment.

MYRON R. 
Rating:
5.0

Customer did not leave a comment.

RICKY W. 
Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

The lady at the front counter who helped us was great to work with. She was very efficient, knowledgeable and nice. Because of her I would highly recommend this location and will come back if needing U-haul services again.

WILLIAM F. 
Rating:
5.0

Convenient, quick, and friendly.

DANNY WAYNE D. 
Rating:
5.0

the front desk employee this Saturday the 1st of May was so kind and working hard. there were tech issues and she handled it all with grace and humor. I really appreciated her.

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

LARS N. 
Rating:
5.0

Customer did not leave a comment.

GREGORY B. 
Rating:
5.0

Jennifer was Extremely knowledgeable she deserves a kindness raise🤗🤗 My first time renting and driving a van. I did fine!! Thanks Jen💐💐. Christine

CHRISTINE S. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Jennifer was very competent, professional, efficient and friendly. The 15 ft. Truck was fully gassed and ready to roll when I arrived.

David V. 
Rating:
4.0

Lower rate per mile.

GARY S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY ROBERTS L. 
Rating:
5.0

Customer did not leave a comment.

Russell C. 
Rating:
5.0

Customer did not leave a comment.

GREGORY B. 
Rating:
5.0

Staff were excellent.

JONATHAN VINCENT H. 
Rating:
5.0

Would be nice if online was simplified and made more user friendly.

TIMOTHY C. 
Rating:
3.0

A little more customer service would be nice.

NATHAN B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

JAHNPAUL W. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH P. 
Rating:
5.0

Thanks for the helpful assistance!

JACQUELINE K. 
Rating:
5.0

Customer did not leave a comment.

MORDECHAI R. 
Rating:
2.0

More training, more help hooking up equipment, Faster checkout.

David G. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN K. 
Rating:
1.0

First, I reserved my 12x6 uhaul a week in advance at the Meridian location in Bellingham Wa. My son went to pick it up. No it's resevered in Birch Bay Wa. 45 minutes further. Was never told that I was not only able to p/u in Bellingham or that my trailer size was half the size!!! Moving across state this really hurt me. Had to throw thing out cuz could not fit my stuff in the half size trailer. Second. Return it to Ocean Shores. Have to pick it up off our truck and place (which we did, out of respect) by ourselves. And we found the bricks to stand it up. Then you totally double bill me!!! Really would appreciate at least an apology. Lisa Payne 360-580-9552. Lisasduneok@yahoo.com

SKYLER P. 
Rating:
5.0

Customer did not leave a comment.

Bhautik P. 
Rating:
5.0

Customer did not leave a comment.

MORGAN D. 
Rating:
3.0

Customer did not leave a comment.

Leslie L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM RYAN F. 
Rating:
5.0

The facility was very clean and well maintained. They were very good about adhering to COVID-19 restrictions for safety. The box truck I rented was in near perfect condition. Great job folks!

RICHARD H. 
Rating:
5.0

Keep up the good work. You were very helpful and kind. Thank You for help.

ramon E. 
Rating:
4.0

Customer did not leave a comment.

RICARDO R. 
Rating:
5.0

Nothing. Tina is a stellar representative for U-Haul and Birch Bay Storage.

Vanessa V. 
Rating:
4.0

Your early check in app is un-useable. It put me in a continuous loop of re-sending my confirmation code. Your 800 number kept me on hold for 25mins. Location great, Uhaul not.

TROY S. 
Rating:
5.0

Nothing!

Daniel H. 
Rating:
5.0

Checking in online was easy and convenient. Staff was polite and helpful. Made checking out a very smooth process.

Emelda P. 
Rating:
5.0

Customer did not leave a comment.

Suzanne D. 
Rating:
5.0

Customer did not leave a comment.

SUSAN M. 
Rating:
5.0

The young lady was spot on. My recommendation would be to consider a giving her a raise.

Daryl B. 
Rating:
5.0

nothing great customer service

ERIKKA ELISABETH D. 
Rating:
3.0

Customer did not leave a comment.

TOSHA LYNN P. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Very personable person who helped us!

Mary S. 
Rating:
3.0

Have equipment I reserved actually available. Also, the alternative equipment ended up being at a location 30 minutes from the location I'd originally requested. I wasn't informed it would be at this other location. The only reason I found out it was at the other location was the email I received.

Troy B. 
No reviews have been submitted for this location.

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