The location was great but using the self service “kiosk†- never again. When I made the reservation I was under the impression that I when I picked up the vehicle I would be assisted by a customer rep at the storage facility - WRONG!!!. Took me over an hour and a half just to get through the online process and that was with the help of a customer representative who was great. The website kept timing out - apparently an issue with Safari (although my girlfriend, who uses Chrome, had the same problem). I had to retake my DL picture three times because your system requires all four corners of my DL to be seen - easier said than done when you are already frustrated with the app. And your process required the rep to call two individuals - my girlfriend and her son for verification - both of whom were sitting next to me in my SUV. Pretty idiotic if you asked me. The final kicker was that the truck I requested wasn't available - I ended with a van which didn't have the storage capacity I needed. And not having a ramp made the loading/unloading extremely difficult and frustrating. As a result I had to make two trips and took much longer than my girlfriend and I had planned on. I briefly spoke with the manager of the storage facility who couldn't help me because he had no control over the process - he said I was not the first one who had issues using the kiosk/app. Next time I want to deal with a real person - otherwise I won't use your services again.
Bruce W.
Blue Sky Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Boerne, TX 78006
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