Extra support, app was crashing, no physical help with getting stuff setupSophia D.
Blue Sky Self Storage
U-Haul Truck Share 24/7© Location
One-Way and In-Town® Rentals in Boerne, TX 78006
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The check-in and check-out process is time-consuming and complicated-too many photos. I understand the purpose of it all but it was over 100 degrees in a hot parking lot. I spent a good 10-15 minutes on my phone, then the lock with the key wouldn't open, and the photos. I was drenched in sweat by the time I finished. Also it is hard to see, read the instructions on the phone screen, and take photos in the bright sunAmy B.
The location was great but using the self service â€œkioskâ€ - never again. When I made the reservation I was under the impression that I when I picked up the vehicle I would be assisted by a customer rep at the storage facility - WRONG!!!. Took me over an hour and a half just to get through the online process and that was with the help of a customer representative who was great. The website kept timing out - apparently an issue with Safari (although my girlfriend, who uses Chrome, had the same problem). I had to retake my DL picture three times because your system requires all four corners of my DL to be seen - easier said than done when you are already frustrated with the app. And your process required the rep to call two individuals - my girlfriend and her son for verification - both of whom were sitting next to me in my SUV. Pretty idiotic if you asked me. The final kicker was that the truck I requested wasn't available - I ended with a van which didn't have the storage capacity I needed. And not having a ramp made the loading/unloading extremely difficult and frustrating. As a result I had to make two trips and took much longer than my girlfriend and I had planned on. I briefly spoke with the manager of the storage facility who couldn't help me because he had no control over the process - he said I was not the first one who had issues using the kiosk/app. Next time I want to deal with a real person - otherwise I won't use your services again.Bruce W.