We returned the u-haul on 11/7, Brett handed the keys to a person at the Budget in around 7pm. I had to call the facility on 11/10, 11/12 and 11/13 as it hadn't shown checked in yet. Once it was checked in, we were charged for being late 4 days.
Brett J
Budget Inn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Boise, ID 83702
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 2.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Rude (actually cursed at me), unprofessional (pick-up spot was in the lobby of some seedy motel) and really didn’t know what she was doing. I would never do business with these people again.
Kevin VThe vehicle was not ready when I showed up. It was blocked in two other vehicles. All of the equipment and furniture blankets were not ready. I had to wait for the store to find all of this and put it within the vehicle and get the vehicle out.
Dean PI booked a 15-foot truck about a day in advance. When I arrived to pick it up, the app said: “Unfortunately, your truck is not available at this location. Please call the number provided.” I called, and they told me the 15-footer wasn’t available, but I could take a 10-foot, a 20-foot, or go to another location. Then I noticed there was actually a 15-foot truck sitting right there. They confirmed it was still under an open rental for some reason and suggested I go to the hotel reception so they could close out the previous rental. The reception staff couldn’t close it themselves, so they called U-Haul support and, after some time, managed to resolve it. Finally, the truck appeared in my app, and I could start the rental. But during the photo check step, the app repeatedly failed to upload the required pictures from all four sides of the truck. Each attempt took a couple of minutes, and I spent about 10 minutes retrying before calling support again. They told me to just email the photos, which worked, and I was finally able to complete the process. All in all, from the moment I arrived until I actually drove away, about 50 minutes had passed. Meanwhile, movers were already waiting at my house, and I had to start paying them. When I got to the U-Haul storage, the 10x10 unit I had reserved turned out to still be locked by the previous renter. I had to wait another 20 minutes while staff resolved it—again paying movers during the delay. On the bright side, the storage staff gave me a lock for free, which I really appreciated. Bottom line: U-Haul has designed a really great product in theory, but unfortunately, it doesn’t yet work as smoothly as intended. Every single staff member I dealt with was extremely polite and helpful, and I’m very grateful for their professionalism—that’s the only reason I’m giving 4 stars. But the product itself currently works more like a 3-. There’s definitely room for improvement. Moving is stressful enough without extra surprises and unexpected costs.
Ibragim VThe equipment wasn't too bad, but the windshield was smeared and the mirrors and front of the truck were covered with bugs.
rick j