The man at the front desk was very unhelpful. I had ordered a dolly and they had none!! I was supposed to get a lock and again they did not have one. Instead of finishing up with me, he started with the customer behind me and made me wait. The truck window was full of bugs and couldn’t see through the window. Also the truck was not full of gas. I went about 30 miles from Boise and filled up the truck and put 12.5 gallons in. Not what I expected from U-Haul!!!!
roanne l
Budget Inn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Boise, ID 83702
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Follow up calls staff was friendly and helpful
Bryan MReally Ghetto
Julio MI picked up a truck and noted on pick up that the cab was dirty. I cleaned the back of the truck, folded all blankets, removed garbage from the cab that had been left by previous renter. This super shady location charged me a $50 cleaning fee. You can bet I will be there today demanding a refund! Super weird location and feels so unprofessional. I do not recommend this location. You will surely be disappointed.
SHANNON kTook an hour of our time we rented just to check out the truck. App was down and no customer service. I tried calling and nothing tried texting I got once response and then Ignored. The lady at the hotel was very nice but it was down on her end too. Was a bad experience and will never use again.
Rachel M