Actually do your job and make sure things are marked returned when they are returned
NICHOLE S
Budget Inn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Boise, ID 83702
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkVery friendly and helpful.
Sherie FThe location was fine, but the process of using the app was such a pain. Someone had to call two references to let me rent? I have rented so many uhauls and it's not a problem, I have good credit, I am 51 years old, it was unusual and took way longer than if I just did an in person rental.
Karen AThe truck was dirty (I have pictures), yet I was charged a clean-up fee (in dispute). Charges included truck charge as advertised at $29.99 per day, and then they added something called "Rental Charge" of $59.90 (in dispute). I prepaid for 20 miles at .99 a mile and was told that the remainder of not used miles would be returned. I used 9 miles, and never received the 11 mile difference refund. I called the Budget Inn and was told that the U=Haul person wasn't in until 5:00 pm. I called until she arrived at 6:00 pm. Then was told that she couldn't do anything, and I had to call a guy in Emmett....she said he should be available to talk. Called him....answering machine so left message . Still no response. This has been an awful experience.
Mark HI arrived and yelled asking for help. Melina slowly trotted out and said I could leave the key with her and she would get to it "when she had time." She didn't even take the keys out of my hands. She just looked at the table and indicated I could leave them there. So weird to leave the keys at an unattended desk. Slow and not eager to help.
Kevin K