Explain to the customer how he can get the key before the store is open. Unfortunately the store had to open late and I had to stand around waiting for someone to show me how to get the key out of a lock box. It was explained that I should be able to do it via the app but I showed the very nice and friendly employee the app and she couldn't access it either so we had to do it manually through the system at the store.
John J
Rentals Unlimited
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bolingbrook, IL 60440
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Stopped in to rent a truck was told I need to call the 800# to reserve. I received the pickup information with a pickup time of 10:00 am. Called two days prior to pickup to request a 9:00 am pickup. Never received a call back. When to the location at 9:00 am when the location opens. Doors were locked. Employee never showed up until 9:40.
John DEverything went well. The customer service was outstanding.
Mark BFriendly staff. Made pick up and drop off a breeze.
DANIEL SVery convenient location, less than a mile away from my home; overall, the pick-up and drop-off process was easy and straight forward.
HASAN Z