The staff was never in the office, the truck had multiple warning signs on, it smelled like cigarette smoke.
BRIAN W
Self Storage at Tehaleh
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bonney Lake, WA 98391
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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This is the second time that I've rented a cargo van from this location. The young lady running the office does a good job at managing things by herself. The issue I have is that the "Change Oil" light is still being displayed on the panel of the van. No one has taken this vehicle to the shop in the month since I last rented it. I wonder what would happen if the engine froze up because there wasn't any oil in it or the oil was too old? Someone from your maintenance crew really needs to get out there and maintain that van!
JACQUELINE MFirst off, we were supposed to return the truck to the Buckley location. We got a call the afternoon before and told us that that Buckley lot was full and that we would have to take it to Tehaleh the next day which was out of our way. When we got there, they were closed and so we waited and then I made a phone call to the mobile key drop off and then the guy showed up while I was on the phone with the mobile U-Haul representative. My husband asked him they would waive any additional charges cause we were an hour late. The lot was full of trucks and no customers anywhere, so there was no sense of urgency that we had to return it, but he still charged an extra day which really pissed us off. Next time we will use Penske.
Angie EVan needs oil change.
JAMES MU haul asked “how many miles do you expect to drive”? I replied “about 40” yet, when I brought the van back I had only driven about 34 miles +\- . U HAUL CHARGED ME FOR THE PRICE FOR MY ESTIMATE “NOT” my actual miles driven. Aside from being over charged for the miles driven the van was brand new ( as expected ) and was in great condition, I brought the van back completely filled with fuel and cleaner than I picked it up.
GREGORY H