I have been communicating with U-Haul customer service about this issue. The person did not show up until 1 hour and 45'minutes after I was supposed to pick up the vehicle. Once they arrived, they were extremely rude and attempted to shift the blame on me for their being 1.75 hours late.
Rebecca B
BM Motor Sales LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Boonville, NC 27011
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Great service and communication.
TIMOTHY PCounter help talked too much about her personal life, took 30 minutes longer than I expected. I have not found how to leave a review of the labor, there was 4, a lady, 2 teenagers and a guy, the guy worked hard, the other 3 did not, took 3 hours to unload the truck for my disabled daughter, they complained about her being on the 3rd floor, I also have pictures of all the stuff they left in the truck. Poor rating, says I have 60 days to leave my review of them, but when I got an email on how to do it the directions does not work on your mobile app. I like for someone to call me so I can explain it
EDWARD HI really don't know where to start so I won't. Once again U haul has screwed me again.
ERIC STook them a more then 24 hours to report that I dropped off the trailer. Also was hard to understand due to a language barrier.
BRIAN B