The truck was very clean upon pick-up which we appreciated. However, the process to get the key for the truck was extremely challenging and frustrating (both on the app and with the lock box). What took 30 minutes should have only taken 5. Instructions should be much more clear!
Robyn H
Tk Home Bradford
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bradford, ON L3Z3H2
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Customer Reviews
- 4.5 Average Customer Rating
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The lady agent was super nice and professional i would recommend her anytime.
GLENMORE LPick up was not available on time due to keys.Truck washer fluid didn't work.Terrible shake at 60 mph. Customer service from dealer was poor and careless.
MARK GThe transmission was not in good shape and we wondereed whether we would make it home. The original location was Bolton and when we arrived they were trying to hold of the customer who was supposed to return the vehicle. Your scheduling dept then directed us to the Brampton location that was at least an hour away. Maybe Scheduling people live in Texas but they must have a map. The Bradford location was 3x closer and at our insistence we picked up there. The entire day was unsuccessful bacause ot the failure of the Bolton location to deliver a truck. We may lose a customer as a result and the $50 credit does not even come close to reimbursing us. Please have your main office call me about this 416-230-5010. None of the foregoing reflects on the Bradford location people were excellent
peter bI was advised charge per km was $0.99 but was charged $1,59 for portion above my rough estimate. This wasn't explained to me when I initially provided the rough mileage estimate.
Romano D