I'm writing to formally escalate a complaint regarding a deeply troubling experience I had at one of your drop-off locations. I initially filed a formal complaint the night of the incident, but due to the severity of the situation, I am requesting further investigation and follow-up. Upon returning my U-Haul rental, I encountered an individual who claimed to be an employee but was not wearing any identifiable U-Haul attire, did not provide a name or identification, and exhibited extremely hostile behavior. As I attempted to follow the proper return procedure using the U-Haul app—including taking photos of the vehicle's condition and odometer—this individual approached me in an aggressive and confrontational manner. Even while I was on the phone with U-Haul customer service trying to ensure I was completing the process correctly, the individual continued to escalate the situation. He demanded I exit the vehicle immediately and leave the premises, all while I was complying with your return policies. His demeanor was aggressive, unprofessional, and left me feeling unsafe. This experience was unacceptable and alarming. I respectfully urge U-Haul to: Investigate the conduct of this representative and verify their employment status with U-Haul. Ensure this location is in full compliance with U-Haul standards for professionalism and safety. Provide a follow-up outlining what actions have been taken to prevent this from happening to another customer. I have been a repeat U-Haul customer and have never experienced anything of this nature. I hope to see U-Haul take this matter seriously and act accordingly to maintain the trust and safety of its customers. Thank you, Shaunese Crawford Contract #: 72704215 Location: Sherman Parking Systems 380 E 162nd St Bronx, NY 10451 Date: 5/2/25 Time: Approximately 7:45pm Contact Info: Support@shaunesecrawford.com Phone number: (347) 485-3260
SHAUNESE C
Sherman Parking Systems
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bronx, NY 10451
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Online supplies need to be available at site. Covers/hand trucks
Antonio YThank you to the guy that helped me at this location he made everything go smooth.
Sheron MNothing
Karen GExcellent
Alban K